The HRSN SNC (Social Needs Care) program is part of New York State’s Medicaid 1115 Waiver initiative. It addresses essential non-medical needs—such as nutrition, housing support, and care coordination—that directly impact overall health and well-being.

Yes. Eligibility requires active Medicaid coverage.

Please note that individuals enrolled in Medicaid Fee-for-Service (FFS) are not eligible. Participation typically requires enrollment in a managed care Medicaid plan.

If you’re unsure which type of Medicaid coverage you have, a Lev Network Care Navigator can assist you in verifying your plan and guiding you through next steps.

An enhanced population includes individuals with elevated or complex needs, such as chronic medical conditions, pregnancy, postpartum status, or other qualifying health and social factors.

This may include:

• Mothers who are pregnant

• Postpartum mothers (up to 12 months after birth)

• Individuals with chronic health conditions

• Households where a family member has a qualifying medical condition

In many cases, this status is identified automatically through the Medicaid system data. If it is not reflected in the system, documentation—such as a letter from a healthcare provider or a completed medical verification form—may be required to confirm eligibility.

Postpartum eligibility is generally limited to the first 12 months after birth. Services tied to this eligibility—such as meal support—typically end at that point, even if you were previously approved and actively receiving services.

However, additional eligibility pathways may still apply based on your current health condition or household circumstances. Each case is reviewed individually to determine if you qualify under another category.

"Our Care Navigators are happy to review your situation and help explore continued eligibility options."

Yes. When one household member qualifies, services may be extended to support the entire family, recognizing that care impacts the full household.

After submission, a Lev Network Care Navigator will contact you to:

• Review your application

• Confirm eligibility

• Guide you through next steps

• Coordinate the start of services

Our process is designed to be smooth, personal, and efficient.

Applications are generally processed on a first-come, first-served basis to ensure fairness.

However, urgent or high-need cases—such as serious medical conditions or critical family situations—may be prioritized to ensure timely support.

Yes. A doctor’s letter can be used to verify pregnancy.

For other medical conditions, a standard medical verification form is required. This form can be obtained from a Lev Network Care Navigator and must be completed and signed by your healthcare provider.

Services may include:

• Medically tailored meal delivery

• Care navigation and case support

• Nutritional guidance

• Access to additional community resources

• Limited housing-related assistance (when available)

Yes. All meals are prepared in accordance with strict kosher standards and are tailored to the needs of the New York Jewish community.

Meals are produced under high-level, reliable hashgacha (kosher supervision) to ensure the highest standards.

To ensure freshness and quality, deliveries are made twice weekly:

• Monday: Covers Monday, Tuesday, and Wednesday

• Thursday: Covers Thursday, Friday, Shabbos, and Sunday

Yes. Lev Network has a dedicated nutrition specialist who:

• Reviews and approves all meal plans

• Contacts clients to personalize menus

• Conducts follow-ups

• Provides one-on-one nutritional guidance

Yes, in limited cases.

This support is highly selective and carefully reviewed, with approvals being expanded gradually.

All requests undergo thorough due diligence to ensure assistance is directed to those with the most critical needs.

An eviction notice or letter is typically required to verify urgent need.

Please note that this service is currently limited and provided to a small number of families, with approvals increasing gradually over time.

All requests are reviewed carefully to prioritize the most urgent situations.

Yes. We provide a high-touch, responsive client experience, including:

• Dedicated Care Navigation team

• Ongoing support for applicants and active clients

• Hundreds of calls, emails, and messages handled daily

Our focus is to ensure every client receives attentive, respectful, and efficient service.

Yes. You may stop services at any time by contacting our office via phone or email.

If needed, our team can also help adjust your services to better fit your situation.

Yes. Your current case must first be closed with your existing provider before a new case can be opened.

If you choose to leave Lev Network, we will promptly assist in closing your case to ensure a smooth transition.

We are committed to a client-first approach, giving you the flexibility to choose the provider that best meets your needs—without barriers.